What is data retention?
Data retention is how long Tagshop AI stores your generated videos on the platform. After the retention period ends, videos are moved to trash and permanently deleted.
Plan | Retention Period |
Starter | 3 months |
Growth | 6 months |
Pro | 12 months |
What happens when the retention period ends?
Your videos are moved to trash and permanently deleted. There is no recovery option once deletion is complete.
Can I get my videos back after they're deleted?
No — once permanently deleted, videos cannot be recovered. Download your videos before the retention period ends to keep a copy for yourself.
How do I download my videos before they're deleted?
Go to your video library, find the video you want to keep, and click the download button. Save it to your device before the retention period on your plan runs out.