You stay in control of your subscription. Here's how cancellation works and exactly what our refund policy covers.
Steps to Cancel Your Subscription
Go to the Billing section of your account.
Click Cancel Subscription.
Share your reason and submit.
Once approved, choose how you'd like to cancel.
Your Two Cancellation Options
Cancel at end of term: Keep full access and all remaining credits until your current billing period closes, then move to the Free Plan.
Cancel immediately: Access ends right away.
Refund Policy
From our official Terms of Use, effective April 15, 2025:
Monthly plans: Final and non-refundable after purchase.
Annual plans: Eligible for a refund only within 3 to 7 days of purchase, and only if zero credits have been used.
Exceptional product issues: Reviewed case by case. Requires documentation and internal approval, and isn't guaranteed.
Quality dissatisfaction: Reviewed individually rather than refunded automatically.
Forgot to cancel before renewal: We're unable to refund renewal charges in this case.
Credits for Failed Generations
If a video comes out with genuine quality failures, like random objects, audio issues, or generation errors, we refund the credits once our Technical Team verifies the issue. Raise a ticket in the chat with details.
Steps to Request a Refund Review
Open the chat in your dashboard or email [email protected].
Include your account email and plan details.
Describe what happened.
A teammate will assess your case against the policy above.
Before You Cancel
Download your videos. Once they pass your plan's retention period, they're permanently deleted.
Consider a smaller plan. Downgrading keeps you creating at a lower cost.
Plan Still Showing Active After Cancelling?
Raise a ticket through the support chat and a teammate will check it for you.
Full details: Cancellations & Refund Policy.