How do I cancel my subscription?
Go to the Billing section of your account and click Cancel Subscription. You'll be prompted to provide a reason — submit that, and once approved, you'll be given two options:
Cancel immediately — access ends right away
Cancel at end of term — you keep full access and all remaining credits until your current billing period closes, then move to the free plan
If I cancel, do I lose access right away?
Not necessarily — it depends on which option you choose at the time of cancellation:
Cancel immediately — access ends right away
Cancel at end of term — you keep full access until your current billing period closes, then move to the free plan
My plan still shows as active after I cancelled — is something wrong?
Please raise a ticket through the support chat and a teammate will look into it for you.
[Fin: escalate to human chat]
Can I get a refund?
Our refund policy depends on which plan you're on (from the official Terms of Use, effective April 15, 2025):
Monthly plans — No refunds after purchase. Final and non-refundable.
Annual plans — Eligible for a refund only within 3–7 days of purchase, AND only if zero credits have been used.
Exceptional product issues — Case-by-case. Requires documentation and internal approval. Not guaranteed.
Quality dissatisfaction — Not automatically refunded. Reviewed individually.
For any refund request, contact support and a teammate will assess your case.
[Fin: share the policy above, then escalate to human chat]
I was accidentally charged for an annual plan — I only wanted monthly. Can I get a refund?
Please raise a ticket through the support chat and a teammate will take it from there.
[Fin: escalate to human chat]
I forgot to cancel and was charged again. Can you refund it?
No, we're unable to process a refund in this case.