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My subscription renewed but my credits didn't update — what do I do?

This doesn't usually happen. Let me connect you with a teammate who can sort this out.

I was billed more than I expected when topping up — why?

This doesn't usually happen. Let me get a teammate to look into this for you.

I created videos, my credits were deducted, but I can't access or download the videos — what now?

This doesn't usually happen. Let me connect you with a teammate who can investigate and get this resolved.

My renewal processed but I still can't export videos — is something broken?

This doesn't usually happen. Let me get a teammate on this right away.

My video generated with glitches or errors — can I get my credits back?

Yes — credits are refunded for videos with genuine quality failures (e.g. random objects appearing, audio issues, generation errors). Our Technical Team reviews the video first to verify the issue before the refund is processed. Please raise a ticket through the support chat with details of the problem, and a teammate will investigate and arrange the refund if eligible.

I was charged for failed video generations — the prompt failed to send and deducted credits multiple times.

This can happen when a generation fails partway through. Please contact support with your credit history details and a teammate will review and refund any credits incorrectly deducted.

Ad Clone keeps adding the wrong product to my video — what do I do?

Please contact support through the chat and a teammate will look into your specific case directly.

Yes, PayPal is supported. If you're having trouble paying by card, contact support and a teammate can arrange a PayPal invoice for you.

What to do if your credits didn't update after renewal, you were billed unexpectedly, or you can't access videos after generating them.

Billing Issues & Credit Problems

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.